STOP! PLEASE READ BELOW BEFORE SUBMITTING YOUR PAYMENT
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Beginning January 25th, 2024, the District will no longer accept large payments via PayPal. If your account balance is over $82.74, please choose a different payment method as the District can only accept a maximum amount of $82.74 PER BILLING CYCLE, PER ACCOUNT via PayPal due to the charges being implemented by PayPal themselves. Other forms of payment include mailing/dropping off a check to the office, calling in/coming to the office to pay with a credit/debit card or coming to the office to pay with cash. Any payments over $82.74 received will be returned to the customer and will not be applied to your balance.
If your account balance/payment is $82.74 or below, you may pay using PayPal, either as a guest or through your account, by clicking on the yellow button to the left. Please make sure to change your "shipping" address to the water service address to ensure your payment is applied to the correct account. If you are unsure or unable to change the address, please call the office and provide the payment date, amount paid and the associated email address so your payment will be credited the correct account. |
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We now offer automatic reoccurring payments using your credit or debit card information!
To enroll, please print and fill out the Reoccurring Payment Form and return it to the office within the first week of the month in order for it to be effective for that month. Submissions after the first week will be effective the following month and you will still be responsible to pay the current month.
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We now offer automatic reoccurring payments using your credit or debit card information!
To enroll, please print and fill out the Reoccurring Payment Form and return it to the office within the first week of the month in order for it to be effective for that month. Submissions after the first week will be effective the following month and you will still be responsible to pay the current month.
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Payment Information/Business Hours
We accept as payment for water service; cash, checks, money orders and VISA/MC/Discover credit cards.
Payments made by phone using a credit/debit card are accepted only during regular business office hours (see below).
After hours payments can be made in the drop box located on the west side of the district office in the mail slot located on the door. Please note payments received after hours will not be posted to the account until the following business day.
Water payments are due 25 days following the date the meters are read. Payments received after noon on that date are subject to late fees. If an account becomes delinquent, the District shall attach a notice to the premises, stating that water service will be discontinued and not resumed until, and unless, the total delinquent charges (plus a $15.00 door hanger/turn off notice fee), is paid in full to the District's office by 12:00 p.m. (noon), no later than 10 days from the date of the notice. If service is turned off for non-payment, it will not be restored until the total balance is received, including a deposit and a $35.00 reconnect/turn on fee. You may obtain a copy of the High Valleys Water District's rules and regulations by picking it up at the District's office.
HOURS OF OPERATION (TECHNICIANS)
MONDAY – FRIDAY
7:00AM TO 3:00PM
OFFICE HOURS (ADMINISTRATION)*
MONDAY – THURSDAY
12:00PM TO 3:00PM
* Office hours may vary depending on the availability of office staff. If you need a service that requires in office assistance, please contact the office to set up an appointment to ensure a member of the staff can meet with you.
THE DISTRICT IS CLOSED ON WEEKENDS AND ALL FEDERALLY RECOGNIZED HOLIDAYS
TO REPORT A LEAK, MAKE A CARD PAYMENT OR SET UP AN APPOINTMENT FOR A NEW OR EXISTING WATER SERVICE ACCOUNT, PLEASE CALL THE OFFICE AT 951-849-2612.
TO REPORT AFTER HOUR WATER EMERGENCIES/LEAKS ONLY, PLEASE CONTACT THE GENERAL MANAGER, STAN HOUGHTON, AT 951-675-8200.
Payments made by phone using a credit/debit card are accepted only during regular business office hours (see below).
After hours payments can be made in the drop box located on the west side of the district office in the mail slot located on the door. Please note payments received after hours will not be posted to the account until the following business day.
Water payments are due 25 days following the date the meters are read. Payments received after noon on that date are subject to late fees. If an account becomes delinquent, the District shall attach a notice to the premises, stating that water service will be discontinued and not resumed until, and unless, the total delinquent charges (plus a $15.00 door hanger/turn off notice fee), is paid in full to the District's office by 12:00 p.m. (noon), no later than 10 days from the date of the notice. If service is turned off for non-payment, it will not be restored until the total balance is received, including a deposit and a $35.00 reconnect/turn on fee. You may obtain a copy of the High Valleys Water District's rules and regulations by picking it up at the District's office.
HOURS OF OPERATION (TECHNICIANS)
MONDAY – FRIDAY
7:00AM TO 3:00PM
OFFICE HOURS (ADMINISTRATION)*
MONDAY – THURSDAY
12:00PM TO 3:00PM
* Office hours may vary depending on the availability of office staff. If you need a service that requires in office assistance, please contact the office to set up an appointment to ensure a member of the staff can meet with you.
THE DISTRICT IS CLOSED ON WEEKENDS AND ALL FEDERALLY RECOGNIZED HOLIDAYS
TO REPORT A LEAK, MAKE A CARD PAYMENT OR SET UP AN APPOINTMENT FOR A NEW OR EXISTING WATER SERVICE ACCOUNT, PLEASE CALL THE OFFICE AT 951-849-2612.
TO REPORT AFTER HOUR WATER EMERGENCIES/LEAKS ONLY, PLEASE CONTACT THE GENERAL MANAGER, STAN HOUGHTON, AT 951-675-8200.